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‎11-11-2020 01:16 PM

HP Recommended
Product: G 71
Operating System: Microsoft Windows 10 IOT

Hi guys, I hit update and when I came back the screen has a panel showing error please insert exterior storage and press OK. I did that but nothing changes. I can't delete the panel or get past it. Tried everything except the correct next move! Please, any suggestions? Triker2

1 REPLY 1

‎11-24-2020 02:18 PM

HP Recommended

@Triker2

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • Did you install Windows updates on the computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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