Automatic Repair

[dattatraythorat]

I am getting below error
Your PC did not start correctly
Press Restart to restart your PC, which can sometimes fix the problem. You can also press advance option.

After clicking on troubleshoot option
I can see blue screen with error 0xc000007b.

[dattatraythorat]

Could you please assist me fast

[visruth]

Hi,

Tap away F2 key as you power on laptop, do extensive hard drive and memory tests. Let it finish.

How did you install Windows 8.1 in this notebook that came with no Windows OS from factory?

Have you backed up your data?

Please repair install Windows 8.1 using installation media: https://www.eightforums.com/tutorials/26095-repair-install-windows-8-a.html


Regards

Visruth

[dattatraythorat]

Thanks for your reply.

I have done memory test and extensive hard drive check.
1. Memory test : Passed
2. Hard drive check : passed
Long DST : Failed

[visruth · Accepted solution]

Hi,


Hard drive has failed.

You've to replace it with a new one of similar form factor.

2.5 inch SATA HDD/SSD

If you're within warranty, HP would replace it free of cost.

http://support.hp.com/us-en/checkwarranty

Contact HP :
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Use the installation media to reinstall Windows after replacement of HDD.

Manual: Page 42, 43 - replacement instructions
http://h10032.www1.hp.com/ctg/Manual/c04653884


Regards

Visruth