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HP Recommended
Hp spectre 360
Microsoft Windows 10 (32-bit)

Laptop sudenly froze last night and is now stuck in a automatic repair loop that the options do not fix. Even advanced options restore Wil not function. I have managed to go direct to bios settings and diagnose tests show passed. I  am stumped to get it working again. Any suggestions welcome! 

3 REPLIES 3
HP Recommended

@Grabounds 

Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you for the response, - all of the repair options and roll back were selectable and tried but not doing anything including a total reset. I have got the laptop with a local expert as he is system checking 

everything and then will try to trigger a boot from the stored preloaded windows partition.  Hopefully have answer in the morning. 

HP Recommended

@Grabounds 

I wish there was some simple way to fix these issues, but when Windows Update gets corrupted, it leaves the PC in a bad state and in nearly all cases, if you can't reset Windows Update (which is often the case), you end up having to do a complete reinstallation just to get a working PC back.

 

I wish you the best of luck with this.



I am a volunteer and I do not work for, nor represent, HP
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