cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Grabounds
New member
5 3 0 0
Message 1 of 4
97
Flag Post

Automatic repair loop

HP Recommended
Hp spectre 360
Microsoft Windows 10 (32-bit)

Laptop sudenly froze last night and is now stuck in a automatic repair loop that the options do not fix. Even advanced options restore Wil not function. I have managed to go direct to bios settings and diagnose tests show passed. I  am stumped to get it working again. Any suggestions welcome! 

3 REPLIES 3
WAWood
Level 16
Level 16
34,049 26,486 3,093 6,660
Message 2 of 4
Flag Post
HP Recommended

@Grabounds 

Unfortunately, this message nearly always means that a recent Windows Update failed and Microsoft then tried to recover from that, but that failed, so it's trying over and over again -- and will never succeed because Windows Update got corrupted in the process. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Grabounds
Author
New member
5 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for the response, - all of the repair options and roll back were selectable and tried but not doing anything including a total reset. I have got the laptop with a local expert as he is system checking 

everything and then will try to trigger a boot from the stored preloaded windows partition.  Hopefully have answer in the morning. 

Was this reply helpful? Yes No
WAWood
Level 16
Level 16
34,049 26,486 3,093 6,660
Message 4 of 4
Flag Post
HP Recommended

@Grabounds 

I wish there was some simple way to fix these issues, but when Windows Update gets corrupted, it leaves the PC in a bad state and in nearly all cases, if you can't reset Windows Update (which is often the case), you end up having to do a complete reinstallation just to get a working PC back.

 

I wish you the best of luck with this.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation