Ave not make any changes everything is the same as i bought it

[DRich_128]

Ave not change anything from i bought it,i am just get this error msg and this hp site says that if try all step and still getting error msg i am to try discinnecting hard drive then replace it back in slot,but dont knw hw to.

[visruth]

See your previous thread: https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/When-select-enter-to-continue-i-get-nxt-error...

[DRich_128]

Try All above step not able to factory reset r system recovery r anything get msg saying your pc has run in a problem and needs to restart.we are just collecting sum error info.And then we will restart for u.but after that msg and restart still get same msg again P.S that is after getting new hard drive

[visruth · Accepted solution]

@DRich_128

I suppose this is your notebook: HP 15-g070nr Notebook PC (ENERGY STAR)

Your notebook came with Windows 8.1 64 bit from factory

https://support.hp.com/in-en/document/c04307090

Since HP recovery USB is not working properly for unknown reasons, you can do a CLEAN INSTALL of Windows 8.1 in your new hard drive,

Please follow the below suggestion:
Perform a clean install of Windows 8.1 Single Language 64 bit, by creating UEFI bootable Windows 8.1 installation USB using Microsoft windows media creation tool from another working computer.

Tutorial: first,
Create "UEFI bootable USB"
Option 1:
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Change this BIOS parameter in your notebook before plugging in USB,
Disable secure boot:
https://support.hp.com/in-en/document/c03653226

Plug in USB,

Change boot order to USB:
https://support.hp.com/in-en/document/c01443326

Continue with clean install: https://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

Windows will be AUTOMATICALLY ACTIVATED upon installation while connected to internet.

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-g000-notebook-pc-series/6545564/model/7241977

[DRich_128]

Yes Same HP 15-g070nr Notebook PC (ENERGY STAR).Thanks for your detail ifo on where to find these necessary help,But I seem to have one more problem don't knw where to find the product key.I ave the box and some papers but no product key.And everything came brand new and program from the store i bought it from.

[visruth]

Windows will be AUTOMATICALLY ACTIVATED on installation while connected to internet

Windows 8.1 activation licence key is embedded in the BIOS chip on motherboard.

The key automatically activates Windows 8.1 upon installation while connected to internet, provided you're installing same edition i.e., Windows 8.1 Single Language 64 bit.

There is no more product key stickers given out by any of the manufacturers starting from Windows 8.

[DRich_128]

Ok but if my operating system is down and i now dont have windows 8.1 software to begin with to start from scratch how am i going to connect to the internet if my note only show error msg

[DRich_128]

Are you saying i can just install any windows 8.1 that i can get and during the process of intallation the would updated it with my product key from the BIOs chip on the motherboard

[DRich_128]

If this solve my problem how do i get back the windows 10

[visruth]

Yes it would be automatically activated regardless. Connect using Ethernet or wireless internet.

You can perform similar clean install of Windows 10 without installing Windows 8.1 now IF YOU'VE successfully upgraded and activated to Windows 10 previously.

Windows 10 would also be automatically activated after installation while connected to internet

You can try the below steps to clean install Windows 10 latest build,

Follow option 1 here: https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

This will allow you create bootable Windows 10 (build 1709) USB using Microsoft windows media creation tool from ANOTHER WORKING COMPUTER.

Next disable secure boot from BIOS, plug in the installation USB, change boot order to USB, then proceed with clean installation of Windows 10 1709 build.

Disable secure boot:
https://support.hp.com/in-en/document/c04784866

Change boot order to USB: https://support.hp.com/in-en/document/c01443326

Clean install:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html