• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-08-2021 01:59 PM

HP Recommended
Product: HP ENVY - 13-ab003na
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

My laptop has been having BIOS issues since the beginning. Every few automatic BIOS updates the windows has been freezing. This first happened under warranty and the HP rep asked me to download and roll back the BIOS to the version before. In the years since, this has happened a few more times with different BIOS versions every time, at which point I rolled back the BIOS and restored the system.

 

However, yesterday the F.25 version gave me issues and when I tried to roll it back to the F.24, the screen remains black. It seems like the BIOS has been bricked. Things I have tried:

  • Windows + B combo on restart utilizing a USB restore that was made a few months earlier: Black screen remains, BIOS do not boot. 
  • Windows + B combo without USB: Black screen remains, BIOS do not boot. 
  • Windows + V: The laptop does not start. 

 

Any advice so I can recover this as fast as possible for school would be greatly appreciated. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.