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‎03-07-2020 09:26 PM - edited ‎03-07-2020 09:27 PM

HP Recommended
Product: Elitebook 8560w
Operating System: Microsoft Windows 10 (64-Bit)
Product: Hp elitebook 8560w
Operating System: Microsoft Windows 10 (64-Bit)
Hi everyone, i need some help:
try to get Bios Setup on my laptop but appears a mesage with a password, after try 3 times show this code:
System Disabled
No numbers are shown and I have to restart the device
I tried this a lot while removing the BIOS battery and also shows a password request
 

Could you help me, please?

 

I bought it from

https://www.ciiima.com/

 
1 REPLY 1

‎03-08-2020 03:24 AM

HP Recommended

Hi, unfortunately, there is nothing the Forum members can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password. That was the only way it could be done.

HP issued this document recently...
https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow HP to help with removing passwords.

Rule 4.d...
https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

P.S.

You might wish to get in contact with the HP support via phone and they might offer you to pay for a replacement mainboard.

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
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