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Locked

‎06-19-2019 09:06 AM

HP Recommended
Product: HP Stream Laptop PC Model 14-ax001la
Operating System: Microsoft Windows 10 (64-bit)

 

Producto:  PC portátil HP Stream modelo 14-ax001la
Sistema operativo:  Microsoft Windows 10 Pro (64 bits)

 

I've been struggling to help a friend with his laptop he bought in 2017 for college. I'm looking to repair it and getting back into functioning state since he doesn't have enough money to buy a new one yet.

 

The problem is that I've not only reset the BIOS but it continually prompts me that the Administrator Password is incorrect at the end of this it provides a System Disabled "i 85808125".

 

I need to get into the BIOS to fix his operating system with a bootable USB drive. He doesn't have the financial luxury to pay for technical support. I believe this should be a two second fix.

 

20190619_100042[1].jpg

1 REPLY 1

‎06-19-2019 09:09 AM

HP Recommended

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP
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