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Locked

‎09-10-2018 07:49 PM - last edited on ‎09-10-2018 09:12 PM by Retired

HP Recommended
Product: HP Stream 11 11-d011wm
Operating System: Microsoft Windows 10 (64-bit)

I recently wanted to get back into my old HP Stream laptop (trying to give it as a present to my mother) and found that it was locked with a power on password. I don't remember creating one, but I tried all the options I could think of, all of them incorrect. The product number is K3Y85UA#ABA and the serial number is[edit} Can someone please help me remove this or get past this in order to reset it? Thanks in advance for your help!

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2018 08:47 PM

HP Recommended

Restart and when asked for password try 44861496

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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7 REPLIES 7

‎09-10-2018 08:16 PM

HP Recommended

You should receive a halt code after entering wrong password 3 times. Post it here to get a passcode to get in.

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‎09-10-2018 08:21 PM

HP Recommended

The code that shows up is "System Disabled" 51109450.

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‎09-10-2018 08:47 PM

HP Recommended

Restart and when asked for password try 44861496

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎09-10-2018 08:52 PM

HP Recommended

Thank you so much!!!!

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‎09-10-2018 08:57 PM

HP Recommended

You're very welcome. 😊

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‎05-30-2019 02:07 PM

HP Recommended

I’m having the same problem! The code that comes up for me is [i 76712499]

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‎05-30-2019 02:12 PM

HP Recommended

@TiltedSaturn

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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