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Locked

‎08-24-2024 09:37 AM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B5AV)
Operating System: Microsoft Windows 11

Hello, i have forgotten the password on my 15-ec2097nq which is bios locked, i disconnected the battery and CMOS for 1 day and it still has the password, what should i do??   Authentification failed

                                                                     System Locked.

                                                                     Press the power button to shut down the system.

i cant even boot off a flash drive or the internal ssd

Category:
1 REPLY 1

‎08-24-2024 12:05 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

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