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Groenholdt
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Message 1 of 4
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BIOS Password

HP Elitebook 840 G3
Microsoft Windows 10 (64-bit)

Hello

 

after i have download and install this software HP Client Security Manager and say yes to use this i have this screen and can’t use my laptop.

 

B1C62561-0D79-4932-88ED-5480B1F5E2F3.jpeg

 

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Level 20
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Message 2 of 4
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HP Recommended

BIOS Password

Hi:

 

You will have to contact HP technical support for assistance with obtaining a SMC.bin file for your PC.

 

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Worldwide business PC phone numbers...

 

You can see if the phone number listed for your country is still valid to call them.

http://jp.ext.hp.com/lib/doc/manual/desktop/business_desktops/332630_007.pdf

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Groenholdt
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HP technical support in Denmark, cant help me. He SAS it is my own fault and my extended warranty does not cover it. but this is after an update from hp driver update.

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Level 20
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Message 4 of 4
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BIOS Password

Hi:

 

Yes, HP changed their policy regarding passwords, and so did this forum...

 

HP issued this document recently...

 

https://support.hp.com/us-en/document/c06368824

 

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with removing passwords.

Rule 4.d...

 

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

 

 

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