BIOS Rollback/Downgrade

[Sam_26]

Hi 

I own a HP Pavilion 15-ec2004AX laptop. OS Windows 11 22H2 BIOS v - F27

Recently I have been facing black screen issue repeatedly. I tried to resolve it by updating AMD graphics driver but it didn't work. After lots of research and YT videos I narrowed down the issue as BIOS conflict with AMD graphics driver. I downloaded the previous version of bios F25 and tried to rollback bios but error. Not really sure why HP had blocked the bios rollback feature. i have already had a chat with the local HP service center but no joy

Does this issue have any alternate solution? 

[Sneha_01]

Hi @Sam_26,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to roll back the BIOS on your HP Pavilion 15-ec2004AX laptop due to the rollback feature being blocked, there are still a few options you can try to address the black screen issue:

1. BIOS Recovery

Some HP laptops have a built-in BIOS recovery feature. Try the following steps:

• Create a BIOS Recovery USB: Use another computer to create a BIOS recovery USB with the previous BIOS version (F25). Make sure it’s formatted as FAT32 and the BIOS file is in the root directory.
• Boot from USB: With the USB inserted, turn off your laptop. Then, hold down the Windows key + B and then press the power button. Keep holding the Windows + B keys until you see the BIOS recovery screen.

2. Reset BIOS to Defaults

• Access the BIOS during startup by pressing F10 (or the appropriate key for your laptop) to enter the BIOS setup.
• Look for an option to reset to factory defaults. This may help resolve conflicts.

3. Update Graphics Driver

• If you suspect a conflict with the AMD graphics driver, try reverting to an earlier version:
  1. Open Device Manager.
  2. Expand Display adapters, right-click on the AMD graphics driver, and select Properties.
  3. Under the Driver tab, see if the Roll Back Driver option is available.

4. Check for Windows Updates

• Make sure your Windows 11 is up to date, as updates can sometimes resolve compatibility issues:
  1. Go to Settings > Windows Update and check for updates.

5. Use System Restore

• If System Restore is enabled, you can restore your system to a point before the BIOS update:
  1. Type System Restore in the Windows search bar and follow the prompts.

6. Reinstall Windows

• As a last resort, consider performing a clean installation of Windows. This can help eliminate software conflicts. Make sure to back up your data before doing this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sam_26]

Hi@Rachel571

Thanks for sharing the details, however no joy with the proposed solutions ( details mentioned below)

1. BIOS Recovery- bios recovery usb with v F.25 getting this error

2. Reset BIOS to Defaults - did not resolve the conflict, the black screen remains (external monitor works)

3. Update Graphics Driver - graphics driver rollback did not work

4. Check for Windows Updates - windows update is pushing latest version of AMD graphics driver which is causing the laptop to overheat so paused the windows update for 4 weeks

5. Use System Restore- Successfully restored the system to date prior to bios update but the issue still remains and bios version did not change from v F.27

6. Reinstall Windows - did a clean reinstallation of Windows 11 22H2 but it did not resolve the conflict

[Sneha_01]

Hi @Sam_26

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[govas]

Hello i also have the same problem. Could you help me too? Would be nice

[Sam_26]

Hi @Govas

Please share complete details