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CMUNN
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Message 1 of 2
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BIOS System Password / Power On Password

HP Recommended
HP Probook 440 G7
Microsoft Windows 10 (64-bit)

I encountered login issue, both login password and fingerprint not recognised by my laptop. Called HP support and after spending hours trying several methods, eventually they told me that I keyed in the wrong BIOS System Password / Power On Password. I don’t remember ever go in to change the password before. So to rectify the problem, I need to change the entire motherboard, and I have to bear the cost for the replacement, bought the laptop less than 3 months ago, it don’t make sense that I should bear the cost as it might not be my problem. Hope to look for solution on this BIOS System password

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MarcusC
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Message 2 of 2
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HP Recommended

Hey @CMUNN 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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