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- Notebook Boot and Lockup
- BIOS UPDATE FAILED

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04-19-2020 07:13 PM
This is a long journey, but hear me out. I was ORIGINALLY trying to get my wifi to work and with the assistance of the Virtual Agent, it suggested I Load the factory defaults if the BIOS, I didn’t read it all the way through and so once I did, my computer is now showing a black screen reading “Boot Device Not Found. Please install an operating system on your hard disk. Hard Disk - (3F0)” I have gone back to the virtual assistant and it lead me to forms about updating the BIOS, I entered my product serial number and it listed the Software and drivers list. I have downloaded the updated bios into a clean drive and inserted the USB and hit F2. I did not have the updated version of the HP PC Diagnostic UEFI, so I downloaded that and uploaded it onto my drive and it worked! I finally got the UEFI to download, I followed the forum on how to update the BIOS and after thinking I finally fixed it, it proceeded to say “System Update Failed” and began to run an automatic BIOS update recovery. It then proceeded to ask me if I wanted to “Boot from EFI file”, I didn’t understand what it meant so I hit “Reject” and now I am back to the same “Boot Device Not Found”. The BIOS and UEFI have been dowloaded on the HP official website. I have run a System Diagnostic Quick Check, my processor is fine, my memory is fine, my hard drive is fine. Even before restarting the BIOS my computer was fine, just not connecting to the internet. I’m not sure what else to do, I am at my wits end. Thank you for listening and I hope to solve this ASAP.
04-20-2020 05:03 AM
Hi
I got lost somewhere in translation...
However if a HARD DISK has been formatted as a SECURE BOOT/GPT style and the BIOS is set or defaults to a Legacy/MBR then it may not get recognised and listed correctly.
So look at the Boot sequence...
Take a photo just in case.
So is the BIOS "correct" installed and no errors? YES / NO
Booting from the EFI is probably what you want to do, ELSE
ESC and F9 may be available.
04-22-2020 05:27 PM - edited 04-22-2020 05:30 PM
Hi,
Thank you for taking the time to respond. The Legacy Support is already disabled while the Secure Boot is. Here is what my Boot Options looks like now. Is there anything I should change on this menu?
Boot Options
The BIOS I have tried to install before said it was incorrect, however it was the one listed as the updated one on the HP Software and Drivers listing. I have also hit F9 and while it does say "Boot from EFI file", another window pops up saying, "No Valid System File Available"