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HP Recommended
HP Pavilion 15-cs2064st
Microsoft Windows 10 (64-bit)

My Pavilion had a BIOS Update.  Upon doing the update I got two errors. 

 

1.  BIOS UPDATE image file did not pass validation.

2.  Unable to get BIOS information from the system or image file.

 

I turned it off.  Upon turning it back on it became stuck in a BIOS UPDATE boot loop trying to update but never gets past the please wait while we install a system update.  I tried to do a recovery (logo+B+Power) and that did not work.  It's back to looping again.  I would greatly appreciate any help!!

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