• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-03-2021 06:31 AM

HP Recommended
Product: HP ProBook 430 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello,
since 2 weeks I have an error when my laptop starts: Firmware update of the USB Type-C controller / CCG4 Primary 1-Port ControlUsbcptal

I have no idea where this is coming from, because the laptop does not have a Type-C port....

I then tried to look for new drivers via the "HP Support Assistant" and found the driver pack q85 v01.017, but this cannot be installed with a "BIOS signature not correct".
I also get the same error when I go directly into the BIOS and try to execute the BIOS update there.

At the moment the following BIOS is installed: Q85 Ver. 01.16.00 - 04/22/2021

I hope something can still be saved here...

VG
Markus

 

Category:
2 REPLIES 2

‎10-03-2021 07:36 AM

HP Recommended

OK, i found a way to diasble the Firmware update of Typ-C update in the BIOS configuration...

But still the new firmware can't be installed because of the signature failure

Was this reply helpful? Yes No

‎10-14-2021 12:28 PM

HP Recommended

No one has an idea why the signature still not works?

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.