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Locked

‎04-24-2020 12:20 AM - last edited on ‎04-24-2020 08:15 AM by Retired

HP Recommended
Product: HP Pavilion 13-an0012TU
Operating System: Microsoft Windows 10 (64-bit)

Hi, anyone can help me to get BIOS admin password.
 

this is my laptop detail info:

 

prod_id: 5JE93PA#AR6
s/n: [edit]
Model : HP Pavilion 13-an0012TU

 

Halt code : [i 93113665]

 

thankyou somuch for your help.

2 REPLIES 2

‎04-24-2020 08:15 AM

HP Recommended

@uye 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.



I am a volunteer and I do not work for, nor represent, HP
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‎04-24-2020 08:16 AM

HP Recommended

@uye

 

Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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