• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
Locked

‎12-06-2018 10:24 AM - edited ‎12-06-2018 10:28 AM

HP Recommended
Product: HP ENVY Notebook - 15-q493cl
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy 15-q493cl. I put an admin password on the bios 2 years ago and am unable to remember the password. Thankfully I remember my boot password. When doing the password wrong 3 times this is the code I get. I looked on the web to find the backdoor/default password but had no success with any of those. I am trying to update my bios is the reason.

 

Code: i 54945440

 

Intel XTU infoIntel XTU info

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-06-2018 10:32 AM

HP Recommended

Hi:

 

Restart the PC, and enter this unlock passcode...63558805

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-06-2018 10:32 AM

HP Recommended

Hi:

 

Restart the PC, and enter this unlock passcode...63558805

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.