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HP Recommended
ProBook 640 G1

Serial - [Personal Information Removed]

Product - D9R53AV

Hi, I have Pro Book 640 G1 with BIOS administrator password. This notebook was initially  property of the company I worked for, but after 2 years of usage I received it for myself (It is a standard procedure). I forgot to check if the BIOS is locked. I need to boot from USB, but I see only Notebook Hard Drive and Notebook Ethernet as Boot Options (Press F9). I can`t load BIOS, because it is locked with Administrator password. HDD is empty. There is no OS installed. I`ve removed the plug of the cmos battery with no result. I tried support procedure, got to virtual chat agent, vca checked warranty status, cancelled connection with live agent and point me to forums. Nice....20200725_111238-min.jpg20200725_111321-min.jpg20200725_111407-min.jpgAny suggestions for installing OS and/or resetting BIOS password? Any real advice will be appreciated.

1 REPLY 1
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.