-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- BIOS can't find Hard Drive which is eMMC

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
04-27-2025 11:35 PM - edited 04-28-2025 06:05 PM
Product: HP Notebook - 14-bs017tu
Operating System: Microsoft Windows 10 (64-bit)
On startup, error 3FO - Boot device not found. This is after I tried to manually update BIOS downloaded from HP downloads page for this model. All seemed to run OK updating, but laptop won't boot now. On boot, it says Primary battery low, but BIOS still has correct time & date. Then says Hard Drive not found. Laptop about 6 years old, was running well, except primary battery low.
I've gone into BIOS to reset to defaults, but it still can't find the eMMC.
Help please
PS this webpage used for BIOS update [file sp153219.exe]
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.