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Honor Student
Posts: 4
Member Since: ‎02-06-2014
Message 1 of 4 (153 Views)
Accepted Solution

BIOS coruption failure black screen

Product Name: Envy 17 17t-j100 QuadEdition
Operating System: Microsoft Windows 10 (64-bit)

The laptop was fine. I chose to update BIOS from HP support site.  It appeared to download and proceed correctly, then restarted.  It never returned from black screen.  I Tried to boot bios recovery with windows key + "B".  No affect. 

 

Boot process is power LED on, two while slow flashes on the caps lock key.  Also tried the windows + "V"  key. 

 

Please help. 

 

Below is the version and the URL location chosen for the BIOS upgrade.

 

HP Notebook System BIOS Update (Intel Processors)       F.69 Rev.A          11.8 MB               Mar 13, 2017

 

http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-17-Notebook-PC-series/6521474/model/6521475

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Accepted Solution

Re: BIOS coruption failure black screen

Hi @lseibold

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that the computer is not booting after trying to update bios.

 

I’d love to help!

 

Follow the steps in the below article to restore the bios.

 

http://hp.care/2bXONjA

 

NOTE: Follow steps for recovering bios using external storage.

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

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HP Support Agent
Posts: 3,851
Member Since: ‎07-19-2016
Message 2 of 4 (117 Views)

Re: BIOS coruption failure black screen

Hi @lseibold

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and I understand that the computer is not booting after trying to update bios.

 

I’d love to help!

 

Follow the steps in the below article to restore the bios.

 

http://hp.care/2bXONjA

 

NOTE: Follow steps for recovering bios using external storage.

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎02-06-2014
Message 3 of 4 (107 Views)

Re: BIOS coruption failure black screen

Hi @The_Fossette,

 

Thank you for your help.  

 

At first I thought this would not work, as the first half of that link is what i tried (windows + "B") to get to the BIOS reset tool and area, did nothing at all.  I acquired a new thumb drive (USB flash) and moved to another computer to expand the downloaded BIOS file, and tried it.  It did the same nothing.  

 

I repeated to the process and got the same nothing, then as a last effort, I decided to move the drive to the other USB slots before giving up.  Low and behold, the second USB slot with the windows + "B" caused the drive to read the new BIOS image and restored the BIOS of the laptop.  I assume there is a version issue (USB2.0 vs 3.0) or a priority to the USB locations or something similar going on.

 

I appreciate your help and thought making note of this one added step should help someone else.

HP Support Agent
Posts: 3,851
Member Since: ‎07-19-2016
Message 4 of 4 (104 Views)

Re: BIOS coruption failure black screen

Hi @lseibold

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Good day! Take care Smiley Happy

 

Cheers!

The_Fossette
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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