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HP Recommended
Elitebook 840 G1
Microsoft Windows 10 (64-bit)

Trying to update BIOS using HP bios update utility.  It gives me error saying password is already set and need password to proceed.  When I reboot and press ESC to get into BIOS, it prompts me for BIOS password.  I have tried blank, empty space, enter but no luck.  

 

I also ran the BIOS configuration utility from command prompt

>biosconfigutility.exe /newsetuppasword:""  

I got an error message saying "unable to process command.  Password is set, but no password file is provided"

and error message "BCU return value real="10" translated="10"

 

Product name: HP Elitebook 840 G1

Product number F1R88AW#ABA

Windows 10 Pro 64 bit

 

Any help is appreciated.  Thanks.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.