• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-30-2020 02:08 AM

HP Recommended
Product: Probook x360 11 G5 EE
Operating System: Microsoft Windows 10 (64-bit)

Hello,

My Probook didn't start recently : black screen, highlighting of the Shift key (2 long, 2 brief) => apparently BIOS problem.

I downloaded the more recent BIOS firmware for this laptop : sp110654.exe =>

- 1st message : HP BIOS Version Mismatch (Boot Block = v02.00, System BIOS = v04.01), I go on.

- 2nd message : Secure Boot, 'A device added is signed with the Microsoft UEFI CA and can't be used...', I click on Enter Setup.

- 3rd message : 'Battery is charging but for full performance connect higher wattage power adapter'.

And then shutdown.

I don't know what to do next.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.