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‎11-02-2020 06:05 PM

HP Recommended
Product: HP Omen

Please I need to use my computer.

 

Again, I had my laptop with a BIOS password but I used the HP tool to update the BIOS, since then the BIOS password isn't working and I havent been able to access my laptop.

 

How can I contact HP for this issue? Its unbelievable that after a normal BIOS update through the official page, my password is changed, I cant use my computer and I cant contact tech support because the warranty ended 1 month ago.

 

Do I have to pay for the care package of HP so I can take it to tech and use my very expensive brick or any other service?

 

I have all the papers and recepits to claim that im the owner of the laptop ! 

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1 REPLY 1

‎11-03-2020 07:53 AM

HP Recommended

@paul_alexander 

Sorry -- but none of that matters -- as it is HP's policy to NOT do BIOS password resets. period.

 

HP's policy is to replace motherboards, and that is a very expensive thing to have done.  So contacting support would not have provided you any help, as the also do not do BIOS password resets.



I am a volunteer and I do not work for, nor represent, HP
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