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KalinZN
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Message 1 of 2
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BIOS password on elitebook 820g2 reset

elitebook 820g2

Hey,

 

I purchased this pre-owned and would like to update the bios. It wont let me do so unless i give it the admin password. I try to remove battery on CMOS, but nothing happens!? What can i do?

 

Thank you!

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Message 2 of 2
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Flag Post
HP Recommended

BIOS password on elitebook 820g2 reset

@KalinZN 

Just for your info, Admin passwords and BIOS passwords are very different items.  The first protects the drive against use and is required BEFORE you even load Windows; the second protects only Windows and is requires AFTER you load Windows.

 

I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

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