BIOS password reset and Start up problem

[Sirevanaski]

When I start up my computer, instead of booting it goes directly to boot menu. If I click on boot device options the first option is OS boot manager (uefi) Windows boot manager(sandisk-256g) which is what it is booting off of instead of notebook hard drive. This is because I did a reinstall of windows using a usb. But now whenever I boot my computer it goes directly to the black Start up menu. I also cannot get into my bios because I forgot my password. After 3 fails it brings up System SN: [edited] and under that it says insert HP sparekey usb.  I have attatched photos showing my problems. Thanks for any help. I really need it.

[A4Apollo]

Hi! @Sirevanaski, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you have issues booting into your PC and you are unable to access BIOS on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Are you able to access BIOS or F2 on your PC?

Please provide the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

As you have forgotten the BIOS password on your PC. It looks like the system board needs tattooing.

Tattooing is taking information from a system and applying it discretely to the hardware to avoid licensing issues and Microsoft has a hand in its implementation.  If the Hard Drive DMI and Motherboard do not match up, it will not work correctly which is why they state to run the Motherboard tattoo process. 

Configuring the boot order-

The boot order can be configured on the Advanced tab in the BIOS settings menu. The steps for modifying the boot order may vary depending on the model of the computer.

   NOTE:

BIOS configurations vary depending on the computer. For further information on a specific computer, refer to the documentation provided with the computer or go to the HP Drivers and Downloads page. The BIOS settings are generally listed in the Maintenance and Service Guide.

Follow the steps below to configure the boot order on most computers.

1. Turn on or restart the computer.

2. While the display is blank, press the f10 key to enter the BIOS settings menu.

      NOTE:

   The BIOS settings menu is accessible by pressing the f2 or the f6 key on some computers.

3. Select the Advanced tab using the right and left arrow keys.

4. Use the up and down arrow keys to select Boot Order.

5. Follow the on-screen instructions to change the boot order.

Also, if the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Lastly, I will share you few details through a private message about the service options for your laptop.

Please watch your inbox for more information.

Hope to this answers your query!

Have a great day! 🙂

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