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Locked

‎12-30-2018 08:31 AM

HP Recommended
Product: Probook 4730s
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I cannot access my BIOS as it seems to be locked and I haven't set the password (I think the BIOS became auto locked after BIOS update recently). I cannot find a way to reset the password on the internet/get it somewhere? Has anyone experienced similar problems and has a working solution?

 

Thanks.

1 REPLY 1

‎12-30-2018 08:36 AM

HP Recommended

Welcome to the HP Support Community @urgas9

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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