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saurav_kulkarni
Level 1
13 7 0 1
Message 1 of 2
462
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BIOS problem/ Enter Administrator or Power on password

HP Recommended

Some details :

Laptop is 5 yrs Old. / Battery holds charge only for 10-15 mins. (I use my laptop with power adpater plugged in all the time) 

Problem:

When I forget to plug in power adapter, my laptop shuts down after 10-15 mins(obvious). After that when I plug in the adapter and press POWER button screen displays"Enter Administrator Password or Power On Password". I have never set up any of such passwords. Intrestingly, now when I charge the laptop for about 15 mins. and then turn it On/OFF 8-10 times, suddenly it boots up properly and displays Windows login page and works normally. This problem does not occur when I charge battery (to max of whatever capacity left in it)  and then SHUT DOWN. Problem only occurs when battery is drained to ZERO but it somehow starts working normally after turning ON/OFF several times. How and why is this happening is beyond me!

MY THOUGHTS:

After googling I found out that some people are replacing CMOS battery to get rid of the 'Administrator/Power On Passwords'.

As my laptop is "OLD" , Could there be any issues with my CMOS battery? Should I try replacing it?

 

What could be the problem ? and How can I resolve it?

*IMPORTANT:  I have never set up any passwords in BIOS. and my laptop works when I charge my battery and try to turn On/OFF several times. Point is, I'm not asking to crack/bypass passwords in the forum. Posted same topic few days before and got a reply saying 'HP community forum does not help in bypassing passwords. That is the reason for this lonnnng post. added some context this time'

Thanks in advance!

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,148 7,861
Message 2 of 2
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HP Recommended

@saurav_kulkarni 

What you Googled was misinformation -- as removing a CMOS battery in a laptop does NOTHING to remove the BIOS password -- as that is encrypted into the firmware of a chip on the motherboard and is saved, even when the laptop is turned off.

 

TIf your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
--------------------
BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
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