BIOS pwd made used misplaced keys on keyboard layout. Keys re-positioned. Need BIOS code pwd reset.

[justNSAIN]

Hello Community,

Recently, my wife and I just purchased a HP x360 310 G2  for my daughter for school. My wife is between average to adept technology capable. What my wife did, was create a password for the BIOS to prevent our eight year old girl from changing BIOS setup values. My wife noticed today that some of the keys on the laptop have been mixed up or possibly replaced on the laptop incorrectly. 

We called HP Support and sat on the phone over an hour and never spoke to a helpdesk or anyone for that matter.

Frustrated, I disconnected the call.

We can no longer access the BIOS setup. After 3 failed attempts I reveived a "System Disabled" message followed by [i 59102962]. Can somebody please help me with a code?

Or a procedure to short pins on the motherboard or battery-(if that is truthfully where the CMOS battery is located)

Any help you provide is greatly appreciated.

[REO51ST · Accepted solution]

Welcome to the forum @justNSAIN

Reboot and enter   64793723

REO

[justNSAIN]

My sincerest gratitude, many thanks.

[REO51ST]

Your very welcome @justNSAIN

REO