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oleonides
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BIOS update failed

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HP OMEN 15-dc0085nr
Microsoft Windows 10 (64-bit)

Hello, I'm here to ask for your help guys,

 

Today my BIOS was being updated and the screen showed completed 100% but it got stuck and rebooted to a black screen so the BIOS got corrupted, I'm trying to restore it by using a USB and by using the keys combination (win + b or v) but it doesn't work, the USB is not being recognized and the BIOS update screen doesn't open.

 

could someone share with me a suggestion?

 

thanks for your help.

3 REPLIES 3
Echo_Lake
HP Support Agent
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@oleonides

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Firstly, remove the hard drive from the computer.
    For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
  • Once the hard drive is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive so it’ll automatically rollback to the previous bios.
  • Put the HDD back in and turn it ON. It might give an error about improper shutdown. Just click continue and it should boot to windows.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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oleonides
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Thank you so much for your help @Echo_Lake,

 

I've reproduced all the listed steps but unfortunately it didn't work, I disconnected my HDD as well as my SSD M.2 I turned on the computer I waited for a while and turned it off, I mounted the storage back and turned it on but same issue.

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Echo_Lake
HP Support Agent
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24,893 24,849 1,161 1,191
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@oleonides

Thank you for posting back. 

 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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