BIOS update sp60634 run error --- IHISI: get support mode fail in SMI!

[Learn2b]

My laptop Envy 17-3077nr (Product number: A9P79UA#ABA, BIOS version: F.04) failed to start even after being restored to original factory settings. All diagnostic tests were passed except that the BIOS failed to Rollback.

I downloaded the BIOS update sp60634.exe (BIOS version F.09 Rev.A) from https://support.hp.com. However, it failed to run on a working hp laptop (Windows 10) with an error ( IHISI: get support mode fail in SMI! )

Any solutions to restore the BIOS ?

[Echo_Lake]

@Learn2b

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Firstly, remove the hard drive from the computer.
• Once the hard drive is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive, so it’ll automatically roll back to the previous bios.
• Put the HDD back in and turn it ON. It might give an error about improper shutdown. Just click continue and it should boot to windows.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Learn2b]

Thank you very much for the suggestion.

I reinstalled the laptop using a generic Windows 7 Home Premium ×64 downloaded onto a DVD and the computer started normally.

When I installed drivers from hp support page for envy 17-3077nr, ie. AMD High Definition Graphics Driver 8.882.2.3000 and 8.882.2.4000, restart failed again just the same as the problem started (black screen after the 4-color Windows logo faded away).

Because the laptop could restart normally after suggested repair (??? removing the installed AMD high definition graphics drivers ???), I guess the problem might have been caused by a partially damaged graphics card (AMD Radeon 7690M XT) or the display instead of BIOS. 

Now the high definition display becomes a Generic PnP Monitor, (1280×1024 instead of the original 1920×1080), and the graphics adapter becomes a Standard VGA Graphics Adapter (shown in Device Manager).

I wonder if it is possible to restore the high definition display using some other driver.

Maybe a future EFUI diagnostic tool can include detection of graphics card and display issues.

[Echo_Lake]

@Learn2b

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.
I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
 

[Learn2b]

I really appreciate your help.

I will follow your advice and seek more help on the display and corresponding drivers from www.he.com/contacthp/.

Wei

[Echo_Lake]

@Learn2b

Work on it as per your convenience and keep me posted on the results.

[Learn2b]

Hi Echo_Lake,

Finally I found a driver online which successfully rendered the high resolution display of 1920×1080. The driver is Intel(R) HD Graphics 3000.

Drivers from AMD for AMD Radeon HD 7690M XT graphics card all lead to Windows start failure once installed (File: \Boot\BCD; Status: 0xc0000225; Info: An error occurred while attempting to read the boot configuration data).

Hope this piece of info can help those encountering the same problem.

Thank you very much for your help.

[Echo_Lake]

@Learn2b

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.