cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Collinormous
New member
2 1 0 0
Message 1 of 4
335
Flag Post

BIOS updates for laptop not working

HP Recommended
Pavilion 14m-dw0013dx
Microsoft Windows 10 (64-bit)

Hello. Recently my x360 14m-dw0013dx died. After fully charging, the power light comes on solid for 5 seconds, then off for about 20 seconds, then on for 5 - over and over again indefinitely. 

 

I've already tried re-seatting the RAM, Battery, m.2 SSD, all internal connections, etc with no luck.

 

I'm assuming the BIOS is corrupted, or the motherboard is dead. 

I am trying to create a BIOS recovery flash drive to attempt BIOS recovery, but the BIOS update tools on the HP Support page do not open. I have tried on 3 different PC's and the BIOS_Updater.exe fails to launch.  I have tried all "previous versions" of the BIOS update utility, but none launch. 

 

Is there any way I can get the BIOS  BIN file by itself, or a zipped copy of the BIOS and other files to create a flash drive?

 

Thanks!

3 REPLIES 3
Echo_Lake
Retired
Retired
30,633 30,562 1,471 1,576
Message 2 of 4
Flag Post
HP Recommended

@Collinormous

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Firstly, remove the hard drive from the computer.
  • Once the hard drive is removed turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive so it’ll automatically roll back to the previous bios.
  • Put the HDD back in and turn it ON. It might give an error about the improper shutdown. Just click continue and it should boot to windows.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Collinormous
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

@Echo_Lake

 

I followed the procedures and still nothing. Just solid power light for 5 seconds, off for 5 seconds, and repeating until the battery is drained. 

Was this reply helpful? Yes No
Echo_Lake
Retired
Retired
30,633 30,562 1,471 1,576
Message 4 of 4
Flag Post
HP Recommended

@Collinormous

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation