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‎07-15-2024 08:53 AM

HP Recommended

I have this HP Envy 360 laptop bought from John Lewis with Windows 10 pre-installed. 
At some point it got upgraded to Windows 11 

Last week, it prompted an "updatet and Shutdown" option so I decided to update it. As part of the update it updated the BIOS and the startup now asks for a Bitlocker key. I had never setup a bitlocker key so I do not know it. 

How do I go about getting the key from HP? 

btw, trying the "contact us" option on HP website just keeps going in circles to the same page 

1 REPLY 1

‎07-15-2024 09:32 AM

HP Recommended

Hi @sparkhi 

 

The following link shows you the possibilities to recover the key, there is no other option. If that does not work you will have to reinstall windows from zero.

 

HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10) | HP® Support

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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