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HP Recommended
Microsoft Windows 11

I NEED HELPPP. i bought this new laptop its almost a month and got and issue SUCKS 

when i turn on my laptop it shows black screen at the morning of the day like after in that same day whenever i turn my laptop it doesn't show any black screen but then next day morning i try to turn on my laptop it shows that black screen from 4 to 5 days and i have asked for help to hp support in waranty and they give me same troubleshooting steps and tells me that "if you get same issue contact us again" and i go to the the next day and they give same troubleshooting steps and tells me same thing now i am frustated with this laptop.

please, I request my father gave a lot of money to buy this HP victus laptop I don't want any more this time wastage i can't do it the same steps and when i say to them that "i have did this steps and nothing is working "tells them they say same thing "I know its frustrating " now i don't want this please can i replace it with a same model different piece please.kindly request 

2 REPLIES 2
HP Recommended

What troubleshooting steps you followed? Did you follow battery reset?

And Since it's under warrenty it should be able to get fix or replace free of cost if needed. 

HP Recommended

I did the up date everyithing from windows to bios and graphic card and did the bios diagonisis its really frustrating to have this problem do you know why is this problem occuring

 

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