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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BLUE SCRREN ISSUE

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05-29-2025 10:25 AM
@RAJAT60, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Identify the Stop Code
When the blue screen appears, it usually displays a stop code like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA. This code could help me what the issue is about
System File Checker:
Open Command Prompt as administrator.
Type sfc /scannow and press Enter.
Wait for the scan to complete and follow any on-screen instructions.
Memory Diagnostic:
Press Windows + R, type mdsched.exe, and press Enter.
Choose to restart and check for memory problems.
Also, I suggest you refer to this guide for further troubleshooting: HP PCs - Error messages are displayed on a blue screen (Windows 11, 10) | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee