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‎02-28-2022 12:35 PM - edited ‎02-28-2022 12:39 PM

HP Recommended
Product: HP 245 G5 Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hey!

 

I've been getting a BSOD when I try to start my computer. As always, Windows recover did nothing and I tried and tried to start it so I could recover the SrtTrail.txt and the DMP files.

 

I uninstalled the ELAN driver, but it also makes the touchpad almost unusable (with the generic PS/2 driver). The drivers available in the HP page also cause this problem. Suppot told me that I should wait for updated drivers, since the ones available are incompatible with Windows 10 21H2. When will they be available or what can I do? Thanks in advance!

 

SrtTrail only shows: 0x1, 0x1e00, 0xfffff804116fb320, 0x0.

The DMP files are here: https://e1.pcloud.link/publink/show?code=kZoI3pZ0wu7KgDzQq4qTsrRSHdlbbHPftKk

 

 

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