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Yagiz
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BSOD critical process died , 90D heat error and shutdown after HP logo at the same time

HP Pavilion 15 cb-008nt
Microsoft Windows 10 (64-bit)

BSOD critical process died , 90D heat error and shutdown after HP logo at the same time.

After installation of cumulative updates for Windows (kb4517369), I started to get 90D temperature error at start half of the time and laptop shutdowns itself after HP logo half of the time and if laptop dont shut downs itself it gives BSOD criticall process died error and it shutdowns again. I can open the laptop by pressing esc and click on the HP diagnostics then exit the HP diagnostics at startup.after these processes Windows opens without error but now it does not detect Nvidia gpu in device manager. I tried almost everything so give me good answers not copy paste.

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HP Recommended

BSOD critical process died , 90D heat error and shutdown after HP logo at the same time

@Yagiz

 

If you are facing 90 D heat error, please ensure you have the latest BIOS installed. Link: https://support.hp.com/in-en/drivers

 

You can also download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

You can refer to this Link: https://support.hp.com/in-en/document/c03620929 for heat issues

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

 

KrazyToad
I Am An HP Employee

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