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‎05-09-2020 05:53 AM

HP Recommended
Product: Pavilion x360 - 14-cd0053tx
Operating System: Microsoft Windows 10 (64-bit)

Laptop would show BSOD every 5 minutes and restarts automatically.  I tried to update Intel drivers but could not( BSOD appears even before the installation could finish)

 

Stopcode: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Error: iaStorAc.sys

 

Thanks. 

IMG_20200509_164739.jpg

 

6 people had the same question
2 REPLIES 2

‎05-09-2020 06:23 AM

HP Recommended

Add:  Component test failed.

Hard disk short DST check failure.

Does this mean hard disk replacement is required?

TIA

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‎05-09-2020 07:07 AM

HP Recommended

Hi:

 

Yes, to your second question.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c06140017

 

After you replace the drive, make a bootable recovery drive using another Windows PC and a 32 GB USB flash drive using the HP cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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