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- HP Community
- Notebooks
- Notebook Boot and Lockup
- BSOD iaStorAC.sys

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05-09-2020 05:53 AM
Laptop would show BSOD every 5 minutes and restarts automatically. I tried to update Intel drivers but could not( BSOD appears even before the installation could finish)
Stopcode: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Error: iaStorAc.sys
Thanks.
05-09-2020 07:07 AM
Hi:
Yes, to your second question.
Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.
http://h10032.www1.hp.com/ctg/Manual/c06140017
After you replace the drive, make a bootable recovery drive using another Windows PC and a 32 GB USB flash drive using the HP cloud recovery tool.
Here is an info link for how to use that utility...