BSOD on Boot caused by ntoskrnl.exe.

[YahyalMohamedl0]

Ever since I purchased this laptop it continues to have constant BSOD on boot. I have clean installed many times, even changed OS back to windows 10. This issue only resolves once I clear the TPM and wait for a few bsod's and then it boots. If i do not reset the TPM it continues to have BSOD's without ever booting up. 

[Raj_05]

Hi @YahyalMohamedl0,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a persistent and frustrating issue with your Victus by HP 16.1 Inch Gaming Laptop PC. The fact that the BSODs are tied to ntoskrnl.exe and are somewhat alleviated by clearing the TPM points to possible hardware or low-level firmware issues. Here are some steps you can take to diagnose and potentially resolve the issue.

Steps to Diagnose and Resolve BSOD on Boot

Update BIOS/UEFI Firmware:

• Ensure your laptop's BIOS/UEFI firmware is up to date. Manufacturers often release updates to fix known issues. You can check the HP Support website for the latest firmware updates for your specific model.

Reset BIOS/UEFI to Default Settings:

• Sometimes incorrect BIOS settings can cause boot issues. Enter the BIOS/UEFI setup during startup and reset all settings to their default values.

Update Device Drivers:

• Ensure all your device drivers, especially chipset and storage drivers, are up to date. Use the HP Support Assistant or visit the HP Support website to download the latest drivers.

Check for Corrupted System Files:

• Run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth commands in Command Prompt (run as administrator) to check and repair any corrupted system files.

Memory Test:

• Run the Windows Memory Diagnostic tool or use MemTest86 to check for faulty RAM. Faulty RAM can cause intermittent BSODs.

Storage Check:

• Check your storage device for errors using chkdsk or a third-party tool. Faulty sectors or a failing drive can cause boot issues.

TPM Firmware Update:

• Check if there's a firmware update available for the TPM. Sometimes TPM-related issues are fixed with firmware updates.

Disable Fast Startup:

• Fast Startup can cause issues on some systems. Disable it via Control Panel > Power Options > Choose what the power buttons do > Change settings that are currently unavailable > Uncheck "Turn on fast startup".

[Raj_05]

Clean Boot:

• Perform a clean boot to determine if a startup program is causing the issue. You can follow the steps here.

Event Viewer Analysis:

• Check the Event Viewer logs for more details on the BSODs. Look for any critical errors under "System" logs around the time of the crashes.

TPM Management:

• If clearing the TPM resolves the issue temporarily, it might be worth checking the TPM settings in the BIOS/UEFI. Ensure it's set to "Enabled" and not "Disabled" or "Hidden."

Hardware Diagnostics:

• Run the HP PC Hardware Diagnostics UEFI to check for any hardware issues. You can usually access this by pressing F2 during startup.

By following these steps, you can narrow down the cause of the BSODs and hopefully find a lasting solution.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support