BSOD on turning Hypervisor platform

[nishant203]

Hi!
Hope you guys are doing well in these trying times.

I recently purchased Pavilion Gaming Laptop 15-ec1xxx.

I'm running into an issue where I run into BSOD on windows 10 while enabling Hyper-V plaltform from Windows Features.
I have enabled Virtualisation from my BIOS settings.

I believe this might an issue with BIOS firmware. I'm currently on F.11 bios firmware.

OS Details
Windows 10 Home Edition

Build No. 2004.

Any help would be appreciated

Thank you 🙂

[praveen196]

@nishant203 Welcome to HP Community!

I understand that you are getting BOSD error.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

Keep us posted,

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