cancel
Showing results for 
Search instead for 
Did you mean: 
nishant203
New member
1 0 0 0
Message 1 of 2
127
Flag Post

BSOD on turning Hypervisor platform

HP Recommended
Pavilion Gaming Laptop 15-ec1xxx
Microsoft Windows 10 (64-bit)

Hi!
Hope you guys are doing well in these trying times.

I recently purchased Pavilion Gaming Laptop 15-ec1xxx.

I'm running into an issue where I run into BSOD on windows 10 while enabling Hyper-V plaltform from Windows Features.
I have enabled Virtualisation from my BIOS settings.

I believe this might an issue with BIOS firmware. I'm currently on F.11 bios firmware.

OS Details
Windows 10 Home Edition

Build No. 2004.

Any help would be appreciated

Thank you 🙂

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@nishant203 Welcome to HP Community!

 

I understand that you are getting BOSD error.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation