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Backup Data on Hard Disk Error Laptop

HP Recommended
Hp Notebook 2000
Microsoft Windows 8.1 (64-bit)

I don’t know the exact name or series of my Laptop I just know it’s an HP, has the number 2000 on it and has a Windows 8 sticker at the bottom.  

 

I’m trying to get all of my data (photos mainly, and some files) off of my busted laptop, but it’s displaying a black screen with an error message at startup.  


It reads:

“SMART Hard Disk Error

The SMART hard disk check has detected an imminent failure.  To ensure not data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.

Hard Disk 1 (301)

F2 System Diagnostics

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup”
 

The wording of the message made me think it was a virus, “To ensure not data loss” but I just don’t know enough about computers to know for sure. 

 

This is an old laptop that I haven’t used in about 5 or 6 years because it started having this issue.  No warranty.  I don’t know how to backup my content, but I want to get the photos and files off of it.  How do I do this when I can’t access the start screen or desktop?  I don’t care if the laptop is toast after that, I just want my stuff off of it. 

I don’t have access to the disk that you’re supposed to use to reboot (I think).

 

My sister tried to help me run the test on it but it stops automatically and says the Hard Disk failed. It gives the error code: 9LQG5K-6QRA5R-MFGJXF-60A803.
 

I’m hoping everything isn’t lost.  

 

 

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Message 2 of 3
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@aaronsiemers76 

Your best bet for recovering data now is to do the following:
1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself.
2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. If the old drive is an m.2 SSD, you will need an extra adapter to connect the SSD to a SATA-to-USB adapter. This second adapter is illustrated below)
USB-Drive-Adapter.jpg
3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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I will certainly do my best to try this if I can get some help with it.  I’ll let you know if it works or not.  Thanks!
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