The wording of the message made me think it was a virus, “To ensure not data loss” but I just don’t know enough about computers to know for sure.
This is an old laptop that I haven’t used in about 5 or 6 years because it started having this issue. No warranty. I don’t know how to backup my content, but I want to get the photos and files off of it. How do I do this when I can’t access the start screen or desktop? I don’t care if the laptop is toast after that, I just want my stuff off of it.
I don’t have access to the disk that you’re supposed to use to reboot (I think).
My sister tried to help me run the test on it but it stops automatically and says the Hard Disk failed. It gives the error code: 9LQG5K-6QRA5R-MFGJXF-60A803.
Your best bet for recovering data now is to do the following: 1) Remove the disk drive from the old PC. If this is a SATA hard drive or a SATA SSD, this is a simple thing to do. If this is an m.2 SSD, that could be either screwed to the motherboard or soldered to the motherboard. If the second, you would need to have a techician remove it for you, or you risk seriously damaging the PC doing it yourself. 2) If you have a desktop PC with a spare hard drive connector, then connect the old drive to that. If the old drive is a SATA drive, connect both the power cable and the data cable. If the old drive is an m.2 SSD, you will need an extra adapter to connect the SSD to a SATA-to-USB adapter. This second adapter is illustrated below) 3) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.
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