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‎08-30-2020 06:05 PM

HP Recommended
Product: HP Pavilion x360 - m3-u101dx
Operating System: Microsoft Windows 10 (64-bit)

When I try to turn on my laptop, I am getting a battery failure message. I ran the diagnostic battery test and got failure ID MBX78X-8BCA7K-GXGGQJ-C0EK03. Can someone help me understand what this error means and what I can do?

 

Thank you! 

1 REPLY 1

‎08-30-2020 06:15 PM

HP Recommended

Hi:

 

Here is a translation of the battery failure code report, minus your notebook's serial number.

 

Looking at the results of the report, I would assume you need to buy a new battery.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
MBX78X-8BCA7K-GXGGQJ-C0EK03OKXXXXXXXXXX8/30/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1
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