Battery Light solid white no power

[perryinjax]

Won't power on.
No lights or sounds Anywhere EXCEPT the little light beside the a.c. plug stays solid white at all times even when not plugged in.
A.C. adapter DEFINITELY has power and battery is only a month old.
I've tried holding down the power button & Beats button together for 16.seconds and power/more buttons for 15 seconds, both plugged in and unplugged.
All to no avail.
I have never seen this battery charge light show a constant white UNLESS plugged in AND full charge.
Now it just stays on, even with no plugged in.
I just paid HP $359 to install a new motherboards only last year (motherboard went out last year about 2 months after the 2 year extended warranty I bought had expired.
Now I am afraid that motherboard has fried too ALREADY 😞
Does anyone know what a steady white charging light means? Always, even when not plugged in.
The tiny light on the side where you insert the power cord

[The_Fossette]

Hi @perryinjax,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to windows and the charger light is on.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2uo4Bn5

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[perryinjax · Accepted solution]

When it died I had not done ANY THING new, no update no anything...i was only using it to browse the web, like always, powered it down like always and it would not turn on again.
After trying to do a hard reset many times by holding down the power button and the Beats button for 15 seconds many times, I tried holding down the power and mute buttons for 15 seconds many times.
Neither worked or changed anything.
The laptop was COMPLETELY dead, no lights no boot no power no nothing; EXCEPT that solid white charging light beside the power plug hole.
So..
I bought a T-8 star screwdriver and removed the battery, FINALLY the solid white charging light went out.
I reinstalled the battery, then,
I performed the hard reset actions again; power button and Beats button, and power + mute button.
Then I reinstalled the battery,.
Everything has been working fine since.
I have run all the trouble shooting actions possible on the machine and every one comes back as fine. This is no surprise because it is working fine.

I'm just glad every thing is working again.

[perryinjax]

Edit*
I reinstalled the battery only AFTER performing the hard reset actions again while it was out.
Only THEN did I reinstall battery.

[The_Fossette]

Hi @perryinjax,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Danielle_D]

Thank you so much! We had the same problem and your fix (remove battery, hard restart, reinstall battery) worked. Tried lots of other suggested fixes before this, but none of them helped. We were thiiiiiis close to just buying a new machine. Happy to be able to avoid that for a while. Thanks again. 

[Cyberdoggie]

What is a "Beats" button? Do you mean the WIndows key?

[AMBER1980]

Did the hard reset delete your files?