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‎04-29-2020 03:10 AM - edited ‎04-29-2020 03:27 AM

HP Recommended
Product: OMEN by HP 15-dc1030no
Operating System: Microsoft Windows 10 (64-bit)

Everytime i turn on my computer this shows, i haven´t changed anything in hardware so i´m a bit confused here!

Is it anyone who knows about this issue and how it fix it? (inserted two images)

 

Kind regards, 

 

IMG-0885.jpgIMG-0886.jpg

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-06-2020 12:27 PM

HP Recommended

@Maxedouttothema It's not a flaw as such, just a minor change to the system files, possibly due to a bad update, nevertheless, here's what should help:

  • check the C:\Program Files (x86)\HP\HP System Event. 
  • Simply rename USBCMSG.exe to USBCMSG.exe.old and it should resolve the issue.

 A good tip: you can find the file by opening Task Manager after the popup (and while its still open), right-clicking on the HP System Information program and then selecting Open File Location, it should work.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

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1 REPLY 1

‎05-06-2020 12:27 PM

HP Recommended

@Maxedouttothema It's not a flaw as such, just a minor change to the system files, possibly due to a bad update, nevertheless, here's what should help:

  • check the C:\Program Files (x86)\HP\HP System Event. 
  • Simply rename USBCMSG.exe to USBCMSG.exe.old and it should resolve the issue.

 A good tip: you can find the file by opening Task Manager after the popup (and while its still open), right-clicking on the HP System Information program and then selecting Open File Location, it should work.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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