cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
AlanHusam
New member
2 1 0 0
Message 1 of 5
209
Flag Post

Battery not charging

HP Recommended
Pavilion 15-cw1500sa
Microsoft Windows 10 (32-bit)

I purchased this product three months ago,  today as the battery was about to run out, I was about to plug in the charger but its not charging and not starting at all, just a dead laptop??

4 REPLIES 4
PiterGeek
Level 5
363 341 10 26
Message 2 of 5
Flag Post
HP Recommended

If your laptop is actually plugged in and yet it is still not charging, the battery might be the culprit. If so, learn about its integrity. If it's removable, take it out and press (and hold down) the power button for around 15 seconds. What this will do is drain the remaining power from your laptop.

 

Common causes of the error plugged in not charging can be because of the following:

  1. Faulty charger. 
  2. The dc power plug on the laptop is damaged. 
  3. The battery is old or has been depleted. 
  4. A problem with the laptops motherboard/charging circuitry.

I would recommend that you try with another battery and see if it works. 

Was this reply helpful? Yes No
AlanHusam
Author
New member
2 1 0 0
Message 3 of 5
Flag Post
HP Recommended

Thanks for the feedback,  the battery is not removable,  the laptop is only 3 months old.  The charger is working well on the other laptop ( I purchased two of them ). 

 

Was this reply helpful? Yes No
PiterGeek
Level 5
363 341 10 26
Message 4 of 5
Flag Post
HP Recommended

You can try to uninstall and reinstall the battery driver to see if it works in your case. Make sure it’s not the battery driver that is corrupted and causing the issue

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
7,062 7,060 308 370
Message 5 of 5
Flag Post
HP Recommended

@AlanHusam, Welcome to the HP Support Community!

 

I understand you are getting plugged in not charging error on your laptop.

 

Don't worry I'll help you out.

 

Did you make any software or hardware changes on your laptop?

 

Have you tried charging your laptop using a different adapter?

 

As you mentioned you are getting error plugged in charging on your PC.

 

Check if the pin inside the DC or charging port is bent or broken.

 

Please perform the below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for a full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for the "Plugged In Charging" message on the Battery icon

 

 

Also, try performing a hard reset on your laptop and check if it helps.

 

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for a full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for the "Plugged In Charging" message on the Battery icon.

 

If the issue persists try updating BIOS on your PC and check if it helps.

 

Link to update BIOS.

 

Refer to this article to further troubleshoot battery issues with your laptop.

 

If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer to this article to know more information about running system diagnostics on your PC.

 

If the hardware diagnostics test fails, Please contact HP support for service options.

 

Link to contact HP.

 

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation