Battery not working

[Anwaret]

My laptop is new but the battery not charging. I am using the laptop with plunging direct power.

[Raj_05]

Hi @Anwaret,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy x360 13.3-inch 2-in-1 laptop is not charging its battery despite being connected to power, there could be several reasons for this issue. Here are some troubleshooting steps you can try.

1. Check the Power Adapter:

   • Ensure that the power adapter is securely plugged into both the laptop and the power outlet.
   • Check for any visible damage on the power adapter or the power cord.

2. Inspect the Charging Port:

   • Examine the charging port on the laptop for any dust, debris, or damage. If there's anything obstructing the connection, carefully clean it using compressed air or a small brush.

3. Try a Different Power Outlet:

   • Plug the power adapter into a different power outlet to rule out issues with the outlet itself.

4. Power Cycle the Laptop:

   • Shut down the laptop, disconnect it from the power source, and remove the battery (if possible). Hold down the power button for 15-20 seconds. Reconnect the battery and power, then turn on the laptop.

5. Update BIOS/UEFI:

   • Check if there are any available updates for the laptop's BIOS/UEFI firmware. Manufacturers often release updates that can address charging issues.

6. Windows Power Settings:

   • Navigate to the "Power & sleep settings" in Windows and check if there are any settings preventing the battery from charging. Adjust the settings as needed.

7. Device Manager:

   • Open Device Manager and under "Batteries," uninstall the "Microsoft ACPI-Compliant Control Method Battery" driver. Restart the laptop, and Windows should reinstall the driver.

8. HP Battery Health Check:

   • Some HP laptops come with a built-in battery health check utility. Check your user manual or the HP website to see if your model has this feature and run the battery check.

9. BIOS/UEFI Battery Calibration:

   • Some laptops have a battery calibration option in the BIOS/UEFI settings. Check your laptop's manual for instructions on calibrating the battery.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support