Battery

[SamirAwad]

after changing its battery, my laptop suddenly shuts down and after I turn the PC back on it does not save my data, so how can I configure the PC so that it does not suddenly shut down and so that it retains the data after restart?

[Alden4]

Hi @SamirAwad,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion 15 is experiencing sudden shutdowns and data loss after changing the battery, there could be a few potential issues. Here are some steps you can take to address the problem.

Check the Battery Connection: Make sure that the new battery is properly connected. Ensure that it is securely in place and that there are no loose connections. If there are any issues with the battery connection, it could lead to power interruptions.

Update Drivers and BIOS: Ensure that all your device drivers and BIOS are up-to-date. Visit the HP support website for your laptop model and download the latest drivers and BIOS updates. Outdated drivers or BIOS could cause compatibility issues with the new battery.

Power Settings: Adjust your power settings to make sure the laptop is configured to handle power changes appropriately. Here's how you can do it:

• Right-click on the battery icon in the taskbar and select "Power Options."
• Choose the power plan you are using and click on "Change plan settings."
• Click on "Change advanced power settings."
• Look for settings related to sleep, hibernate, and power buttons, and ensure they are configured to your preference.

Check for Overheating: Overheating can cause laptops to shut down unexpectedly. Ensure that the cooling system (fans and vents) is working properly and is not blocked by dust. You can use compressed air to clean out any dust.

Run System Diagnostics: HP laptops often come with built-in diagnostics tools. Run a system diagnostic test to check for hardware issues. You can access these tools during the boot process; check your laptop's manual for instructions.

Battery Calibration: Perform a battery calibration to ensure that your laptop accurately measures the battery's capacity and provides accurate information about the remaining charge. You can usually find battery calibration instructions in your laptop's manual or on the HP support website.

Backup Important Data: While troubleshooting, it's a good idea to regularly back up your important data to prevent any loss. Use an external hard drive or cloud storage to create backups.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support