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eltondust
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Bios Admin Password Recovery

HP Recommended
EliteBook 745 G4
Microsoft Windows 10 (64-bit)

Hi,

 

this EliteBook is locked up with an BIOS Administrator Password, but the installer can't remember.

Is there a way to turn it off?

 

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REO51ST
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25,082 16,896 3,568 6,441
Message 2 of 2
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HP Recommended

@eltondust

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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1 REPLY 1
REO51ST
Level 16
25,082 16,896 3,568 6,441
Message 2 of 2
Flag Post
HP Recommended

@eltondust

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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