01-05-2020 12:37 PM
HP Probook 640 g1 password lock on bios. I did not enable this, is there a way to reset/remove the bios lock? I typically keep a log of passwords and none of the ones that I have will unlock the accounts that are listed. There are two users, not sure how the admin mode would have been turned on. Also contacted HP support with no luck.
I am able to log into the computer just fine, but not bios. Bios asking for admin password. Bios had not previously needed a password at all, but blank and other default passwords don't seem to work.
Very strange behavior.
01-05-2020 03:00 PM
The BIOS password and Admin passwords are very different situations.
To resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.
In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP