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HP Recommended

Hello, I'm hoping for some help in my situation. 

I have a HP laptop model 15-ra039nk

There is an enter pw on startup and after 3 wrong password attempts it prompts a system disabled [i 68875077]

I have tried  using bios-pw.org and these are the results:

Fujitsu-Siemens hexdigits 03528515 Insyde H2O BIOS (Acer, HP) 77753079

 But none of them work. keeps getting invalid pw

Please, any help would be greatly appreciated 

1 REPLY 1
HP Recommended

@Aquah202002 

You're wasting your time entering codes found publicly.

 

I know we used to provide Disabled Bypass Codes -- but we're not allowed to do that anymore.

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

Also please note that now, to resolve a forgotten BIOS or power-on password issue, since that password is embedded into the firmware of the system board, to replace that, a system board replacement is required -- and additional customer costs apply, and while the costs vary by laptop model, they are generally around $200 USD. HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



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